And we apologize again for the inconvenience may have caused to you. If you don't have any backups, we are so sorry that we can't help you this time. Considering this issue, if you have a previous iCloud backup, you can restore your device with an iCloud backup to recover messages. If you disconnect your device during the process, your data may be lost. There are possible reasons of backup failure, like system error, your computer doesn't have enough storage, etc. As these data are stored in Sandbox, you only can access them when you already had backups or had finished backup your device.
#PHONERESCUE FOR IOS REVIEWS SOFTWARE#
But could you please give us a chance to explain this issue?Īpple values user’s privacy, so it won’t let the third party software to detect your private data such as messages, voice mails and etc. We sincerely apologize that our software brought a bad experience to you. Thanks for your review but we are so sorry for the inconvenience. It would be appreciated for your kind understanding in advance.Ĭonsidering this issue, would you please kindly send the screenshot about the payment voucher to Support Team for the refund issue? Once they find your order, they will refund you soon. Meanwhile, if you close the ticket without a reply, the email won't go to our pending email box. We are sorry that it has taken longer than usual to respond to your concern. We have been experiencing an unusually high number of requests.
However, sometimes the arrival of this mail could be delayed because of Internet issue, email spam settings and email typo, etc. Generally, once an order has been placed successfully, the purchased platform will automatically send a confirmation email within minutes. Thanks for your kind understanding in advance. It would be appreciated for your kind understanding in advance. If you don't receive it, please kindly contact the purchased platform and the bank. Usually, you will receive it within 3-5 business days. If you are not willing to do it, we are so sorry that we can't help you this time.Īnd we checked that the order status of the order (28535261-28901855) is Refunded. To bypass iCloud activation lock, your device needs to be jailbroken. We checked the tickets and we found that your device got stuck in iCloud activation lock. It would be appreciated for your kind understanding and forgiveness in advance. If the ticket is not closed, the ticket status will be Processing. But you can reply us by email without closing the ticket. But our system won't let two tickets with the same email address open at the same time. We would like to clarify that submitting a request will submit a new ticket. We are so sorry that our system brought a bad experience to you. Thank you so much for your review but we sincerely apologize for the inconvenience may have caused to you.Ĭould you please kindly give us a chance to explain this issue? The "Request Refund" ticket is still open on the iMobie site and the status shows as "Processing" (as it has since September 14th). I did so, and after nine days (and a reminder that absent a response I would contact PayPal) I received my refund.
I had paid with PayPal so I went to their dispute resolution page where they suggested that I contact Paddle, the billing service which iMobie uses. My first refund request was on September 8th, the refund ticket was created (and acknowledged) on September 14th and I followed up with another email on September 19th. Since iMobie only allows one ticket to be open at a time, I closed the support ticket and opened a refund ticket.
#PHONERESCUE FOR IOS REVIEWS UPDATE#
The rep offered me another of their software products, iCloud Activation Unlocker, which, per their website, would prevent the iPad from using cellular data, Facetime, iMessage, or iTunes and would become locked again by any attempt to update IOS. The rep who responded acknowledged that, given what the screen was showing, Any Unlock wouldn't work. Failed to factory reset an iPad I had been given, I opened a support ticket.
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